Returns & Exchanges

At Heat Up, we want you to love your latest fashion finds, which is why we offer a seamless 30-day return policy for all unworn items with original tags. If your fit isn't perfect, we are here to help you find the right style or process a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Package Your Items

  Place the items in their original packaging, ensuring all tags are attached and the garment is in its original condition.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, print it out, and securely affix it to the outside of your return package.

• 4.
  Drop Off and Track

  Drop your package at any authorized carrier location and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.